1. Refund Timeline

No refunds are provided after 7 days of purchase. Within 7 days of purchase, users can request a refund for incorrect images provided, but refunds are not guaranteed and will be reviewed on a case-by-case basis.

2. Eligible Refund Requests

Within the 7-day window, refund requests may be considered for:

Images that do not match the purchased bib number or participant
Significant technical errors in image delivery
Images that are corrupted or unusable due to our error

3. Non-Refundable Items

The following are not eligible for refunds:

Images that have been successfully downloaded
Personal preference regarding image quality or composition
Images where the participant's appearance differs from expectations
Purchases made more than 7 days ago

4. Event Cancellations

In the rare event that a race or event is cancelled and no images are captured, full refunds will be provided for any pre-purchased image packages.

5. Processing Time

When refunds are approved, processing typically takes 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

6. Dispute Resolution

If you have any concerns about your purchase that we haven't been able to resolve, please contact us at hello@running.pictures. We're committed to working with you to find a fair solution.

7. Contact Information

For refund requests or questions about this policy, please contact us at hello@running.pictures with your order details and reason for the refund request.

Refund Policy